You may use this scheduler to make an appointment for the Low Income Home Energy Assistance Program (LIHEAP). Applications will be processed via phone.

The LIHEAP Crisis Component will operate from January 9, 2023 through March 31, 2023, or until funding is depleted, whichever comes first.

When making an appointment, please make sure you enter your phone number correctly.  If your phone number is incorrect or not a working number, we will not be able to contact you to process your application.  An Intake Worker will contact you via phone if they need additional information. 

Also, when making an appointment, please make sure you complete all steps in order to obtain your confirmation number.  After scheduling an appointment, be sure to UPLOAD OR BRING all required documentation which is listed in more detail below.

Applicants must be Clay, Jackson, Laurel or Rockcastle County residents with a household income at or below 130% of the federal poverty guidelines.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. 

List of Documents to Provide

Failure to provide all required documentation will delay your assistance. For the LIHEAP Crisis Component, the following documents are required:

  • Depending on your primary heat source:                                                               Pre-Pay Electric Program: A statement from the utility company showing       10 days or less of service remaining.                                                                   Electric OR Natural Gas: Current Disconnection Notice must be provided.     Delivered Propane: A statement from the propane vendor showing 20% or    less in your tank, your tank size, AND your account number.                             
  • Social Security card(s) or official documentation with social security numbers (or Permanent Resident/Green Card) for everyone living in the household
  • Most recent utility bill. If you are applying for wood, coal, propane, kerosene, or fuel oil you need to bring a utility bill to verify your service address. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company.  Include the account number, address, and name on the account for all heating sources.
  • Proof of household income from the previous month or proof of zero income including these examples:
    • Check stubs (MUST have all check stubs showing pay dates and gross income for the calendar month prior to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
    • Current SSI/Social Security Award letter
    • Unemployment Check Stubs
    • For Zero Income: Current Food Stamp Award Letter
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept Medical Coverage Letters as proof of other income.

Please note, after reviewing your documents we may request additional information to complete your application.

2022-23 LIHEAP Income Eligibility Guidelines
Household SizeMonthly Income
For each additional household member above 8, add $511 to the monthly income limit.


Daniel Boone Community Action Agency seeks to reduce poverty and help low-income citizens of Clay, Jackson, Laurel and Rockcastle Counties to meet critical needs and become self-sufficient.

Locations of Daniel Boone Community Action Agency's assistance sites

  • Clay County located at 1535 Shamrock Road, Manchester, KY 40962
  • Jackson County located at 5748 KY Hwy 290, McKee, KY 40447
  • Laurel County located at 188 Dogpatch Trading Center, London, KY 40741
  • Rockcastle County located at 105 East Main Street, Box 7, Mt. Vernon, KY 40456

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (606) 729-4000 and following the instructions.