Scheduler Phone Number: 606-729-4000

Welcome to Daniel Boone Community Action Agency’s

LIHEAP Appointment Scheduler

Upcoming Appointments

View/Cancel upcoming appointments here.

Schedule an Appointment

Schedule your appointment here.

Notice of Appeal Rights

View notice of appeal rights here.

Upload Documents

Upload documents for your upcoming appointment here.


***ATTENTION: ***

The LIHEAP Fall Subsidy Component will begin on Monday, November 3rd, 2025, and will end on Friday, December 12th, 2025, or whenever funds are depleted, whichever comes first.  You may make an appointment beginning Monday, October 27th, 2025, by going to our website at danielboonecaa.org or by calling (606) 729-4000.

When making an appointment, please make sure you enter your account number and complete all steps in order to obtain a confirmation number.

Please follow us on Facebook and continue to check our Facebook page, as there is where we will announce any program start and end dates.

Scheduler Notes

You MUST have an appointment to be seen. If you arrive late for your appointment, you will have to reschedule.

Before your appointment, either upload your documents in advance or bring them with you.  Please note, after reviewing your documents we may request additional information to complete your application.

Applicants must be Clay, Jackson, Laurel or Rockcastle County residents with a household income at or below 150% of the federal poverty guidelines. Eligibility for the program is subject to program calendars, fund availability, appointment availability, verifiable household income, and family size.

 

List of Documents to Provide

Failure to provide all required documentation will delay your assistance. 

For the LIHEAP Fall Subsidy Component, the following documents are required:

  1. The most recent copy of your electric bill that includes your name, service address, and account number.
    • If you are a Jackson Energy Cooperative OR Kentucky Utilities customer, please provide your account number and we will obtain a copy of your most recent bill for you. You do not need to request a copy of the bill from them.
    • NOTE: If you are applying for wood, coal, propane, kerosene, or fuel oil, you will still NEED to bring in a copy of your most recent electric bill as well.
    • If the electric bill is not in the applicant's name, it must be verified by a statement from the account holder.
    • If utilities are included in the applicant's rent, it must be verified by a lease or rent receipt.
  2. Social Security card(s) or official documentation with social security numbers (or a permanent Resident/Green Card) for everyone living in the household.
  3. Proof of household income from the previous month or proof of zero income including these examples:
    • Check stubs (MUST have all check stubs showing pay dates and gross income for the calendar month prior to your appointment date, and if you didn't receive a check each week, we need verification that you did not receive the maximum number of checks issued by your employer)
    • Current SSI/Social Security Award letter
    • Unemployment Check Stubs
    • For Zero Income: Current SNAP Benefit Letter


* Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept Medical Coverage Letters as proof of other income.

* Please note that after reviewing your documents, we may request additional information to complete your application.

 

Income Guidelines

2025-2026 LIHEAP Income Eligibility Guidelines
Household SizeMonthly Income
1$1,957
2$2,644
3$3,332
4$4,019
5$4,707
6$5,394
7$6,082
8$6,769
For each additional household member above 8, add $688 to the monthly income limit.
 

Service Area Information

Daniel Boone Community Action Agency provides LIHEAP services in Clay, Jackson, Laurel and Rockcastle Counties.

 

Locations of Daniel Boone Community Action Agency's assistance sites

  • Clay County: 1535 Shamrock Road, Manchester, KY 40962 | Google Map
  • Jackson County: 5748 KY Hwy 290, McKee, KY 40447 | Google Map
  • Laurel County: 188 Dogpatch Trading Center, London, KY 40741 | Google Map
  • Rockcastle County: 105 East Main Street, Box 7, Mt. Vernon, KY 40456 | Google Map
 

Additional Notes

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a text reminder the day before your appointment.  Please make sure you received a confirmation number.